Terms of Service

Overview

Welcome to Grocery Outlet.

These Terms of Service outline the rules, conditions, and responsibilities that apply when you visit, browse, or make purchases through our website.

By accessing or using our website, placing an order, or interacting with our services, you agree to follow these Terms of Service and any related policies available on our website.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, please discontinue use of our website.

Section 1 - Website Access & Customer Accounts

By using our website, you confirm that you meet the legal requirements to make purchases in your location.

When creating an account, placing an order, or providing information during checkout, you agree that all details submitted are accurate, complete, and up to date.

You are responsible for protecting your account information and maintaining the confidentiality of any login credentials associated with your account.

Accounts may not be transferred, sold, or used by another person without authorization.

Section 2 - Product Information

At Grocery Outlet, we make every effort to provide accurate product descriptions, images, and details.

However, please understand that:

• Product colors may appear differently depending on your screen settings and device display

• Product appearances may vary slightly from images shown online

• Product information, availability, pricing, and specifications may change without prior notice

We reserve the right to update, modify, discontinue, or limit the availability of any product at our discretion.

Section 3 - Orders & Purchases

When you submit an order, you are making a request to purchase products from Grocery Outlet.

All orders are subject to review and acceptance.

We reserve the right to:

• Accept or decline orders

• Cancel orders due to inventory issues, pricing errors, suspected fraud, or other circumstances

• Limit purchase quantities when necessary

Your order will only be considered confirmed after payment has been successfully processed and an order confirmation has been issued.

Please review your order details carefully before completing checkout.

Section 4 - Pricing & Payment Information

All prices displayed on our website are subject to change at any time.

The final price charged will be the amount shown during checkout and confirmed in your order confirmation.

Prices may not include additional charges such as:

• Shipping fees

• Applicable taxes

• Customs duties or import fees

You agree to provide accurate payment and billing information when completing a purchase.

By submitting payment details, you confirm that:

• You are authorized to use the selected payment method

• The information provided is accurate

• You accept responsibility for all charges associated with your order

Section 5 - Shipping & Delivery

Delivery times provided by Grocery Outlet are estimates and are not guaranteed arrival dates.

We are not responsible for delays caused by:

• Shipping carriers

• Customs inspections

• Weather conditions

• Transportation issues

• Events outside of our control

Once an order has been transferred to the shipping carrier, responsibility for transportation delays may be subject to the carrier’s policies.

Section 6 - Intellectual Property Rights

All content available on the Grocery Outlet website, including but not limited to:

• Brand names

• Logos

• Images

• Product descriptions

• Graphics

• Website designs

• Text and other materials

is owned by or licensed to Grocery Outlet and protected under applicable intellectual property laws.

You may use website content only for personal, non-commercial purposes.

You may not copy, reproduce, distribute, modify, sell, or use any website materials without prior written permission.

Section 7 - Third-Party Services & Links

Our website may include links, tools, or services provided by third parties.

These external resources are provided for convenience only.

Grocery Outlet does not control or guarantee the accuracy, availability, security, or content of third-party websites.

Any interaction with third-party services is performed at your own discretion and risk.

Section 8 - Customer Feedback

If you submit reviews, comments, suggestions, images, or other feedback to Grocery Outlet, you grant us permission to use this content for business purposes, including improving our services, marketing, and customer experience.

You confirm that any content submitted:

• Belongs to you or you have permission to share it

• Does not violate the rights of others

• Does not contain unlawful, harmful, or misleading information

We reserve the right to review, edit, or remove content that violates these guidelines.

Section 9 - Website Use Restrictions

You agree not to use our website for unlawful purposes or activities that may harm our services, customers, or business.

Prohibited activities include:

• Attempting to interfere with website security

• Uploading harmful code or viruses

• Using automated systems to collect website information without permission

• Providing false information

• Violating intellectual property rights

• Engaging in fraudulent activity

We reserve the right to restrict or terminate access if these terms are violated.

Section 10 - Privacy Protection

Your personal information is handled according to our Privacy Policy.

By using our website, you acknowledge that you understand how information may be collected, processed, and used to provide services, complete transactions, and improve customer experiences.

Section 11 - Disclaimer

Our website and products are provided on an “as available” basis.

While we strive to provide accurate information and reliable services, Grocery Outlet does not guarantee that:

• The website will always operate without interruptions

• All information will always be completely error-free

• Products will exactly match individual expectations

Use of our website and products is at your own discretion.

Section 12 - Limitation of Liability

To the maximum extent permitted by law, Grocery Outlet and its partners shall not be responsible for indirect, incidental, or consequential losses resulting from:

• Website usage

• Product purchases

• Service interruptions

• External events beyond our control

Your rights may vary depending on applicable laws in your location.

Section 13 - Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any changes will become effective once published on this page.

We encourage customers to review this page periodically to stay informed about updates.

Continued use of our website after changes are posted means you accept the revised terms.

Section 14 - Contact Information

If you have questions regarding these Terms of Service, please contact us:

Grocery Outlet
1120 W 6th St Suite 103
Los Angeles, CA 90017
United States

Phone: +1 (213) 372-5003
Email: service@lumraskinvip.com

Thank you for choosing Grocery Outlet.

We are committed to providing a reliable, transparent, and convenient shopping experience for every customer.