Return and refund policy

Return & Refund Policy

At Grocery Outlet, customer satisfaction is one of our top priorities. We want every purchase to be a positive experience, and this policy explains our process for returns, replacements, and refunds.

Please review the guidelines below to understand how we handle return requests.

1. Return Eligibility

We accept return requests within 30 days of delivery.

To qualify for a return, your item must:

โœ” Be in its original condition when received
โœ” Be unused and in resalable condition
โœ” Include original packaging and accessories (if applicable)
โœ” Include proof of purchase or order information

Items that do not meet these requirements may not be eligible for a return.

2. Requesting a Return

To begin a return request, please contact our customer support team:

Email: service@lumraskinvip.com

Please include:

  • Your order number

  • Product details

  • Reason for the return

  • Photos or additional information if needed

After reviewing your request, our team will provide further instructions.

Please do not send items back before receiving return approval. Unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please check your order carefully after delivery.

If your item arrives damaged, has a quality issue, or you received the wrong product, please contact us as soon as possible.

Our team will review the situation and work with you to provide an appropriate solution.

4. Items Not Eligible for Return

Certain products cannot be returned for safety, hygiene, or product-specific reasons, including:

  • Used or opened personal care products

  • Customized or personalized items

  • Items damaged due to improper use

  • Clearance or final sale products

  • Gift cards

  • Shipping fees that have already been paid

If you are unsure whether your order qualifies for a return, please contact us before sending the item back.

5. Product Exchanges

If you would like to exchange an item, we recommend returning the original product first.

Once your return has been received and approved, you may place a new order for the replacement item.

This helps ensure faster processing and availability of your preferred product.

6. Refund Process

After your returned item has been received and inspected, we will send you a confirmation regarding your refund status.

If approved:

โœ” The refund will be issued to your original payment method

โœ” Processing may take up to 10 business days

โœ” Your bank or payment provider may require additional time before the funds appear in your account

If you have not received your refund after the expected processing period, please contact our support team.

7. Return Shipping Information

Before returning any product, please contact Grocery Outlet to receive return instructions.

Items sent without prior approval may not be processed.

Return shipping costs and arrangements may vary depending on the reason for the return and the specific situation.

8. Contact Information

For any questions regarding returns, refunds, or order concerns, please contact us:

Grocery Outlet
1120 W 6th St Suite 103
Los Angeles, CA 90017
United States

Email: service@lumraskinvip.com
Phone: +1 (213) 372-5003

Thank you for choosing Grocery Outlet.

We appreciate your trust and are committed to providing reliable products and responsive customer support throughout your shopping experience.