Privacy Policy

Last Updated: July 21, 2026

At Grocery Outlet, we value your privacy and are committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to provide a secure, convenient, and personalized shopping experience.

Information You Provide

When you interact with Grocery Outlet, we may collect information when you:

• Place an order

• Create an account

• Subscribe to communications

• Contact our customer support team

• Participate in promotions or surveys

This information may include:

• Full name

• Email address

• Phone number

• Shipping address

• Billing information

• Payment details

• Order history and purchase information

Information Collected Automatically

When you browse our website, certain information may be collected automatically through cookies and similar technologies.

This may include:

• IP address

• Browser type

• Device information

• Operating system

• Website usage activity

• Pages viewed and interactions with our website

This information helps us improve website performance, security, and customer experience.

2. How We Use Your Information

The information we collect may be used for the following purposes:

Order Processing & Customer Service

To:

• Complete and manage your purchases

• Process payments

• Arrange shipping and delivery

• Provide order confirmations and tracking updates

• Respond to customer inquiries

Website Improvement

To:

• Improve website functionality

• Understand customer preferences

• Enhance products and services

• Create a better shopping experience

Marketing Communications

If you choose to receive promotional messages, we may use your information to send:

• Product updates

• Special offers

• Promotions

• News about Grocery Outlet

You may unsubscribe from marketing emails at any time.

Security Protection

We use collected information to:

• Detect suspicious activity

• Prevent fraud

• Protect customer accounts

• Maintain website security

3. Data Security & Protection

Protecting your personal information is extremely important to us.

We use appropriate technical and organizational safeguards to help protect your information from unauthorized access, misuse, or disclosure.

Security measures include:

✔ Secure payment processing technology
✔ Encrypted data transmission
✔ Restricted access to personal information
✔ Protection procedures for customer information

Grocery Outlet does not store complete credit or debit card information on our servers after payment processing is completed.

4. Sharing of Information With Third Parties

We do not sell, rent, or trade your personal information for independent third-party use.

However, we may share limited information with trusted service providers that help us operate our business, including:

• Payment processors

• Shipping carriers

• Website hosting providers

• Customer service platforms

• Marketing and analytics providers

These partners only receive information necessary to provide their services.

5. Advertising & Analytics Partners

To improve advertising performance and provide more relevant content, our website may use technologies such as cookies, pixels, and similar tracking tools.

These services may collect information about your browsing activities across websites.

Our advertising partners may include:

Meta (Facebook / Instagram)
https://www.facebook.com/privacy/policy

Google
https://policies.google.com/privacy

AppLovin
https://legal.applovin.com/privacy

Information collected by these companies is handled according to their own privacy policies.

You may manage advertising preferences through the settings provided by these platforms or your browser.

6. Cookies Policy

Grocery Outlet uses cookies and similar technologies to improve your online experience.

Cookies help us:

• Remember shopping cart information

• Improve website functionality

• Analyze website traffic

• Provide personalized advertising experiences

Types of cookies may include:

Essential Cookies
Required for basic website functions, including checkout and account features.

Performance Cookies
Used to understand website usage and improve performance.

Marketing Cookies
Used to provide more relevant advertising through trusted partners.

You may disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

7. Third-Party Website Links

Our website may contain links to external websites or services.

These third-party websites operate independently and have their own privacy practices.

Grocery Outlet is not responsible for the privacy policies, content, or security practices of external websites.

We encourage you to review their privacy policies before providing personal information.

8. California Privacy Rights

If you are a California resident, you may have certain privacy rights under applicable California privacy laws.

These rights may include:

• Requesting access to personal information collected about you

• Requesting correction of inaccurate information

• Requesting deletion of certain personal information

• Managing certain data-sharing preferences

To submit a privacy request, please contact us using the information below.

9. Children’s Privacy

Grocery Outlet does not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided personal information through our website, please contact us immediately.

We will take appropriate steps to review and remove such information when required.

10. Email Communications

We may use your email address to:

• Send order confirmations

• Provide shipping updates

• Respond to customer requests

• Send promotional messages if you have opted in

All marketing emails include an unsubscribe option.

You may stop receiving promotional communications at any time by following the instructions provided in the email.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

We encourage you to review this policy regularly.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Grocery Outlet
1120 W 6th St Suite 103
Los Angeles, CA 90017
United States

Email: service@lumraskinvip.com
Phone: +1 (213) 372-5003

Thank you for trusting Grocery Outlet.

We are committed to protecting your privacy while providing a safe, convenient, and reliable shopping experience.