Shipping Policy

At Grocery Outlet, we understand that the shopping experience does not end when you place your order. Reliable delivery is an important part of our commitment to providing convenient and stress-free service.

This Shipping Policy explains how we prepare, ship, and deliver your purchases.

Our Shipping Commitment

At Grocery Outlet, we carefully select everyday essentials designed to bring convenience and value to your home.

To provide customers with a wider range of products while maintaining competitive pricing, orders may be fulfilled through our trusted distribution partners and fulfillment centers.

This fulfillment model allows us to:

✔ Offer a broader selection of practical household products

✔ Maintain affordable pricing for our customers

✔ Improve efficiency throughout the order fulfillment process

We appreciate your understanding and patience while we work to deliver your items safely and efficiently.

1. Order Processing & Shipping Fees

Every order placed with Grocery Outlet is carefully prepared before shipment.

Order Processing Time:
Please allow 1–3 business days for order verification, product preparation, packaging, and shipment processing.

During promotional periods, holidays, or periods of high order volume, processing times may take slightly longer.

Shipping Fee:
Shipping costs are calculated based on your order details and destination during checkout.

Any available free shipping promotions will be displayed before completing your purchase.

2. Estimated Delivery Times

Delivery times may vary depending on your location, product availability, and carrier conditions.

Please note that estimated delivery times are provided as a reference only and do not represent guaranteed arrival dates.

Unexpected delays may occur due to weather conditions, carrier operations, holidays, or customs processing.

3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please keep in mind:

• Tracking details may require 24–72 hours to update after shipment confirmation

• Some packages may show limited tracking information during transit

• Your order is still moving even if updates are temporarily unavailable

If you have any concerns regarding your shipment, our support team is happy to assist.

4. Customs, Duties & Taxes

For orders shipped outside the United States, additional customs charges, import duties, or local taxes may apply depending on your country's regulations.

Customers are responsible for any applicable fees charged by local authorities.

Grocery Outlet is not responsible for delays caused by customs inspections or clearance procedures, as these processes are managed by local agencies.

5. Order Changes & Cancellations

We work quickly to process orders and prepare them for shipment.

If you need to update your shipping information or request a cancellation, please contact our customer service team as soon as possible.

Requests must be submitted within 12 hours after placing your order.

Once your order has entered fulfillment or shipping preparation, changes or cancellations may no longer be available.

6. Damaged, Missing, or Lost Packages

Your satisfaction is important to us.

Damaged Items:
If your order arrives damaged, please contact us within 72 hours of delivery and provide photos of the package and item. Our team will review your request and provide an appropriate solution.

Lost Packages:
If your shipment is confirmed lost by the carrier, we will work with you to resolve the issue and provide assistance.

Customer Support

If you have any questions regarding shipping, delivery status, or your order, please contact us:

Grocery Outlet
1120 W 6th St Suite 103
Los Angeles, CA 90017
United States

Email: service@lumraskinvip.com
Phone: +1 (213) 372-5003

Thank you for choosing Grocery Outlet.

We appreciate your support and are committed to making every order experience simple, reliable, and convenient.